Central Consumer Protection Authority (CCPA)

It acts under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, including against e-commerce marketplaces.[1] source: Medianama It reviews consumer complaints alongside the Department of Consumer Affairs and the National Consumer Helpline.[2] source: ASSOCHAM

In September 2026 CCPA fined Amazon and Flipkart ₹10 lakh each and JioMart ₹5 lakh for listing unregistered Cyclosinone Herbicide, and gave the platforms 15 days to report compliance.[3] source: The Hindu BusinessLine It fined the platform Xboom Rs 10 lakh over six drone-jammer and GPS-jammer listings, in an order dated September 17, 2026.[1] source: Medianama It fined Rapido ₹10 lakh over dark-pattern pricing prompts and is reviewing Uber and Ola's pre-ride tipping and dynamic-pricing practices.[4] source: Business Standard It also ordered a detailed probe into iPhone issues allegedly linked to iOS 18, and Apple said it found no India-specific trends.[5] source: ET Small Business In the same month CCPA proposed draft rules requiring verifiable consent, easy opt-outs and AI disclosure for promotional calls and messages.[6] source: Medianama

The National Consumer Helpline received 3,981 GST-related queries and grievances in October 2025, of which 1,992 were forwarded to CBIC and 761 to companies.[2] source: ASSOCHAM CCPA is reviewing complaints for possible class action.[2] source: ASSOCHAM The draft promotional-messaging rules name MeitY and TRAI alongside CCPA.[6] source: Medianama