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UPI privacy concerns put merchant access to customer data under scrutiny

Opinion piece flags UPI payment flows as a consumer-privacy risk, alleging merchants can access customers’ names and sometimes mobile numbers, enabling unsolicited contact. It calls for data minimisation, harassment reporting, merchant audits and enforcement under India’s Digital Personal Data Protection Act.

Reported figures

From the report. Source details below

  • ₹143
  • 2023
  • Fortune 500

What to watch next

  • Consumer complaints, viral incidents or police cases linking UPI transactions to unsolicited marketing, stalking, fraud or harassment.

Likely next moves

Our read of what comes next — analysis, not reported by the source.

  • Prepare customer-facing privacy messaging and a rapid-response process for complaints involving unsolicited calls, messages or harassment after payment.

The source

Source Read the source at The Hindu BusinessLine

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